FAQs

Why choose Insurely?

You're probably wondering if Insurely is a good fit for you, right? Let us explain.

If you require insurance, Insurely will work for you. Insurely is designed to be easy, fast, convenient and most importantly, S-I-M-P-L-E for our customers. We wanted anyone to have the ability to take on one of the most frustrating, arduous tasks and do it easily and quickly. Anytime, anywhere. Simply put, we are revolutionizing the insurance industry. Insurely is Insurance Simplified.

What makes Insurely so different from other insurance websites?

How much time do you have? Our software makes it easy to get a non-committal but very accurate quote. We spent great time and energy to ensure we offer a new, simple, fast and convenient way to buy insurance. After all, Insurance Simplified is our promise to you and we want to live up to that each and every day.

How does this actually save you time, money and frustration?

No longer do you have to fight traffic only to sit in a stranger’s office or play phone tag with a customer service rep. Click here to find out why.

It sounds too good to be true?

We stand behind our platform & what Insurely has to offer but we always recommend visitors do their research. We offer full transparency so what you see is what you get and once you try us, you will know we’re the real deal.

Billing & Payment

Can I pay monthly?

Yes! We have both monthly pay and single pay, both of which can be made on a credit card.

Can I change my payment date if something unexpected comes up?

In most cases, yes! Log into your profile and pick a date on the calendar that works better for you. In order to avoid any penalties or extra fees, there is a 5 day grace period we offer (5 days earlier or 5 days after the original due date). This feature is often available to those who may not have the funds available on those exact dates to cover their insurance. For more details on this feature, we encourage you to chat with one of our Licensed Insurance Guides via our online chat feature or simply call us at 1-877-514-1143. Once your policy date has been changed, you will receive an email confirmation.

What payment options do you offer?

Credit card and debit are accepted, so have at it!

Account & Login

I'm having difficulty purchasing insurance online. Help!

It’s not you, it’s the industry. Actually, you’re not alone! The Insurely platform makes this super-duper easy for anyone. If you’re having issues on our website and would prefer to chat to someone, we encourage you to start a “live chat” with one of our Licensed Insurance Guides (bottom right corner of our website) or if you prefer, you can talk to a real human at 1-877-514-1143

I forgot my login information. Where can I reset?

Follow the forgot password link in the login screen, worst case scenario call us, we’ve got you!

I requested a password reset, but I never received the email. Now what?

This almost never happens so be sure to check you junk email or spam folders. Worst case scenario reach out and we will make it right .

Policys

Do I have to buy insurance right away?

No, not unless you want to! Thats the beauty of this, you have options! You can save a quote to come back a few hours later or if you prefer start again in a week it only takes minutes.

Can I made adjustments to my policy once it has been purchased?

Absolutely, in fact, you will have your own login and will be able to make changes when it’s convenient for you.

I bought insurance but I haven't received my confirmation email yet, now what?

This almost never happens so be sure to check you junk email or spam folders. Worst case scenario reach out and we will make it right.

I purchased insurance on Insurely and I have a claim to file. What do I do now?

It’s easy of course! Login to your account and submit the claim in an easy checklist. Alternatively you can always reach out to us and we will do it with you!

Can I purchase insurance for a home I don't own or rent out?

Unfortunately, no. If this is the case, you would be interested in a tenants package. Feel free to reach out to our Licensed Insurance Guides and we can help explain this further!

Is it easy to cancel my policy?

Its super simple to cancel your policy. Login at anytime to make the necessary changes.

How do I purchase an insurance policy?

Easiest question to answer! Simply click on the “Buy Now” button at the top right corner of our site, and boom, it’s that easy. Our system will take you through the most simple way of buying insurance EVER!

General

Is this a secure site?

Absolutely, without the full IT description, we know that site security is one of the most important aspects of our business, so it is a top priority for us.

I'm having difficulty purchasing insurance online. Help!

It’s not you, it’s the industry. Actually, you’re not alone! The Insurely platform makes this super-duper easy for anyone. If you’re having issues on our website and would prefer to chat to someone, we encourage you to start a “livechat” with one of our Licensed Insurance Guides (bottom right corner of our website) or if you’re the old-fashioned type, you can talk to a real human at 1-877-514-1143

If I have questions about insurance who can I contact?

You can contact our Call Centre at any time during your transaction journey. All of our staff members are Licensed Insurance Guides who would be more than happy to help answer any of your questions – easy or complicated, it’s what they do. Email, phone, or chat, it’s your choice. Our people are awesome and incredibly helpful.

Kudos

I love you guys. How can I help spread the gospel??

Why thank you and we are so beyond humbled, with a side of ego, that we would love you to spread the word. So, go ahead and start bragging to all your friends about us.